Effective date: 16 February 2026 · Last updated: 16 February 2026
This policy explains how Revio AI (“we”, “us”, “our”) collects, uses, and protects the personal data of people who interact with our AI booking assistant, George. George operates on behalf of barber shops, hair salons, nail salons, beauty studios, and other grooming and beauty businesses (“our clients”) in the United Kingdom.
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Revio AI is operated by Eitan Elbazis, a sole trader registered in Israel. We provide AI-powered booking services to UK-based barber shops, salons, and beauty businesses.
For data protection purposes, we act as a data processor on behalf of the barber shop, salon, or beauty business you are contacting (the data controller). For data we collect directly through our website, we are the data controller.
Contact: eitan.elbazis@revioai.co.uk
| Data | Purpose |
|---|---|
| Phone number | Identify you and send confirmations |
| Name | Include on your booking |
| Booking details (service, date, time, staff preference) | Create and manage your appointment |
| Conversation text (WhatsApp messages) | Understand your request and provide responses |
| Voice transcription (phone calls) | Understand your request and provide responses |
| Confirmation code | Let you manage or cancel your booking |
We do not use cookies or tracking technologies on our website. We do not collect analytics data. If you contact us via WhatsApp from the website, the data described above applies.
| Purpose | Legal basis |
|---|---|
| Creating and managing your booking | Performance of a contract (UK GDPR Art. 6(1)(b)) |
| Sending booking confirmations and reminders | Performance of a contract |
| Handling cancellations and changes | Performance of a contract |
| Improving our AI service quality | Legitimate interest (UK GDPR Art. 6(1)(f)) |
| Sending follow-up rebooking offers | Legitimate interest of the business, with easy opt-out |
| Complying with legal obligations | Legal obligation (UK GDPR Art. 6(1)(c)) |
We share your personal data only with service providers who help us operate the booking system. Each provider processes data under a contract that requires UK GDPR-equivalent protections.
| Provider | Role | Location |
|---|---|---|
| Vonage (Ericsson) | WhatsApp message delivery | Netherlands / EU |
| Vapi | Voice call handling and transcription | United States |
| Deepgram | Speech-to-text transcription | United States |
| Microsoft Azure (OpenAI) | AI language processing | EU / United States |
| Google (Workspace) | Calendar and appointment management | United States |
| Railway | Database and application hosting | United States |
We do not sell your personal data. We do not share it with advertisers or marketing companies.
Some of our service providers are based outside the United Kingdom. Where your data is transferred outside the UK, we rely on one or more of the following safeguards: UK adequacy decisions where available, standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), or the provider’s binding corporate rules and certifications (such as SOC 2 or ISO 27001).
| Data type | Retention period |
|---|---|
| Conversation sessions | Deleted automatically after the session expires (typically within 24 hours of your last message) |
| Booking records | Retained for up to 12 months for the business’s records, then anonymised |
| Voice transcriptions | Not stored after the booking is processed |
| Anonymised/aggregated data | Retained indefinitely (cannot identify you) |
Under the UK GDPR, you have the following rights over your personal data:
Right of access — request a copy of the data we hold about you.
Right to erasure — request deletion of your data.
Right to rectification — request correction of inaccurate data.
Right to data portability — receive your data in a machine-readable format.
Right to object — object to processing based on legitimate interest.
Right to restrict processing — ask us to limit how we use your data.
You can exercise your rights directly within your WhatsApp or voice conversation with George:
Send /privacy to view what data we hold and how we use it.
Send /export to request a copy of your booking data.
Send /delete to have your session and booking records anonymised.
You can also contact us by email at eitan.elbazis@revioai.co.uk. We will respond within 30 days.
When you send /delete, your conversation session is removed immediately and your booking records are anonymised (your name is replaced with “REDACTED” and your phone number is replaced with an irreversible hash). This cannot be undone.
We protect your data using encryption in transit (TLS) for all communications, encrypted database connections, tenant isolation ensuring each business’s data is kept separate, access controls limiting who can view personal data, and regular review of our security practices.
No system is completely secure. If we become aware of a data breach that poses a risk to your rights, we will notify the relevant supervisory authority within 72 hours and inform you without undue delay where required.
Our service is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
We may update this policy from time to time. The “last updated” date at the top will change when we do. For significant changes, we will make reasonable efforts to inform you (for example, via a message in your next conversation with George).
If you are unhappy with how we have handled your data, please contact us first at eitan.elbazis@revioai.co.uk and we will do our best to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Revio AI
Email: eitan.elbazis@revioai.co.uk
Website: www.revioai.co.uk